Terms of Service

Welcome to Tradesfind (“Platform,” “we,” “us,” or “our”). By accessing or using the Tradesfind mobile application or website (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

Tradesfind is operated from Ireland. For any queries about these Terms, contact us at support@tradesfind.ie.

1. Definitions

• “Client”: A user who posts jobs and hires Tradesmen through the Platform.
• “Tradesman” (singular) and “Tradesmen” (plural) (also referred to as “Tradesperson”, “Worker”, or “Professional”): A user who offers trade or professional services through the Platform.
• “Business”: A company or organisation that uses the Platform to hire Tradesmen on a commercial basis.
• “Supplier”: A business account that uses the Platform to list and advertise physical goods, materials, tools, or equipment for sale to other users. Suppliers may also be referred to as “Merchants” or “Listed Stores.”
• “Product Listing”: An advertisement for a physical item posted by a Supplier on the Platform, including its description, price, images, and availability.
• “Buyer”: Any user (Client, Tradesman, or Business) who enquires about or purchases a Product Listing from a Supplier.
• “Job”: A request for trade or professional services posted by a Client.
• “Escrow”: The system by which the Client’s payment is held securely by Tradesfind until the Job is satisfactorily completed. Escrow does NOT apply to Supplier Product Listings.
• “Wallet”: The in-app balance held by a user, funded through payments or escrow releases.
• “Platform Fee” or “Commission”: The percentage fee charged by Tradesfind on completed service transactions.
• “Listing Fee”: A fixed recurring subscription fee paid by Suppliers for the right to list and advertise products on the Platform.

2. Platform Role

2.1 Marketplace Only

Tradesfind is an online marketplace that connects Clients with Tradesmen. Tradesfind does not perform, supervise, or control any work carried out by Tradesmen. We are not a party to the agreement between a Client and a Tradesman. Tradesfind is not a staffing agency, employment agency, human resources provider, or recruiter. We do not assign, allocate, or direct Tradesmen to any particular job.

2.2 No Employment Relationship

Tradesmen are independent contractors. They are not employees, agents, partners, or representatives of Tradesfind. Tradesmen are solely responsible for:

• The quality and safety of their work.
• Their own tax obligations (including Income Tax, PRSI, and VAT where applicable).
• Obtaining and maintaining any required licences, certifications, and insurance.
• Compliance with all applicable Irish and EU laws and regulations.

2.3 No Guarantees

Tradesfind does not guarantee:

• The quality, safety, legality, or timeliness of any work performed.
• The accuracy of any user’s profile, qualifications, or insurance status.
• That a Client will hire a Tradesman, or that a Tradesman will accept a Job.

3. Eligibility and Accounts

3.1 Age Requirement

You must be at least 18 years old to use Tradesfind.

3.2 Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.3 Account Types

• Client: For individuals seeking trade services.
• Tradesman: For tradespeople offering services.
• Business: For companies managing multiple jobs or workers.
• Supplier: For businesses that wish to list and advertise physical goods, materials, tools, or equipment for sale. A Business account may be converted to a Supplier account through the Platform settings.

3.4 Verification

Tradesmen may be required to provide proof of identity, trade qualifications, and insurance. Tradesfind may, but is not obligated to, verify this information. Verification does not constitute an endorsement or guarantee.

3.5 Account Suspension

We reserve the right to suspend or terminate any account at our sole discretion, including for:

• Breach of these Terms.
• Fraudulent, abusive, or illegal activity.
• Failure to pay Platform Fees.
• Repeated complaints or disputes.

4. How the Platform Works

4.1 Job Posting

Clients post Jobs describing the work required, including location, category, and budget.

4.2 Hiring

Clients may browse Tradesman profiles, view highlights, reviews, and qualifications, and hire a Tradesman directly through the Platform.

4.3 Communication

All communication between Clients and Tradesmen should occur through the Platform’s built-in messaging system. Tradesfind is not responsible for communications that occur outside the Platform.

4.4 Completion and Verification

Once work is completed, the Tradesman may submit photos or videos as proof of completion. The Client can review and confirm that the work has been completed to their satisfaction.

4A. Supplier Marketplace

4A.1 Nature of the Supplier Marketplace

The Supplier Marketplace is a listing and advertising service only. Tradesfind provides Suppliers with a digital storefront to display their products, opening hours, store locations, and contact information to the Tradesfind user base. Tradesfind does NOT facilitate, process, mediate, or guarantee any transaction for physical goods between Suppliers and Buyers.

4A.2 Tradesfind’s Role

Tradesfind acts solely as a venue and directory for Supplier Product Listings, similar to a classified advertising platform. Specifically:

• Tradesfind does NOT purchase, sell, store, ship, deliver, or handle any physical goods.
• Tradesfind does NOT process payments for Product Listings. All payments for goods occur directly between the Supplier and Buyer, at the Supplier’s premises or through the Supplier’s own payment methods.
• Tradesfind does NOT set, control, or influence the prices of any products listed by Suppliers.
• Tradesfind does NOT verify the quality, safety, legality, accuracy of description, or availability of any products listed.
• Tradesfind does NOT act as an agent for either the Supplier or the Buyer in any goods transaction.

4A.3 Supplier Obligations

By creating a Supplier account and listing products on the Platform, the Supplier agrees to:

• Provide accurate and truthful product descriptions, prices, and images.
• Ensure all listed products comply with Irish and EU consumer protection law, including the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022.
• Hold all necessary licences, permits, and insurance required to sell the listed products.
• Handle all customer enquiries, complaints, returns, refunds, and warranty claims directly with the Buyer.
• Not list any prohibited, illegal, counterfeit, stolen, or dangerous goods.
• Maintain accurate opening hours and store location information.
• Pay the applicable Listing Fee on time. Failure to pay may result in removal of Product Listings and suspension of the Supplier account.

4A.4 Buyer Acknowledgement

By browsing, enquiring about, or purchasing any product from a Supplier on the Platform, the Buyer acknowledges and agrees that:

• The transaction is exclusively between the Buyer and the Supplier.
• Tradesfind bears no responsibility for the quality, condition, fitness for purpose, safety, or legality of any goods purchased.
• Any disputes regarding goods (including defects, non-delivery, incorrect items, or refund requests) must be resolved directly with the Supplier.
• Tradesfind’s dispute resolution system (Section 6) does NOT apply to goods transactions.
• The Buyer should exercise their own due diligence before purchasing any goods.

4A.5 Listing Fees

Suppliers pay a fixed monthly Listing Fee (currently €50 per month) to maintain their storefront and product listings on the Platform. This fee:

• Is non-refundable except where required by applicable consumer protection law.
• Grants the Supplier access to their public storefront, product listing tools, video highlights, and map-based directory visibility.
• Does NOT guarantee any sales, leads, enquiries, or foot traffic.
• May be changed by Tradesfind with 30 days’ written notice to the Supplier.

4A.6 Removal of Listings

Tradesfind reserves the right to remove any Product Listing or suspend any Supplier account at its sole discretion, including for:

• Listing prohibited, illegal, or counterfeit goods.
• Receiving repeated complaints from Buyers.
• Non-payment of Listing Fees.
• Providing false or misleading product information.
• Any conduct that brings the Platform into disrepute.

4A.7 No Endorsement

The inclusion of a Supplier or Product Listing on the Platform does not constitute an endorsement, recommendation, or guarantee by Tradesfind. Any “Verified” badges displayed on Supplier profiles indicate only that Tradesfind has conducted basic checks on the Supplier’s business registration and do not constitute a warranty of the products sold.

5. Payments, Escrow, and Fees

5.1 Escrow System

When a Client hires a Tradesman, the agreed payment amount is charged to the Client and held in escrow by Tradesfind. This protects both parties:

• The Tradesman is assured that the funds exist.
• The Client is assured that funds are only released upon satisfactory completion.

5.2 Release of Funds

Escrow funds are released to the Tradesman’s Wallet when:

• The Client confirms the Job is complete; or
• 48 hours have passed since the Tradesman marked the Job as complete without the Client raising a dispute.

5.3 Platform Fee

Tradesfind charges a commission on each completed transaction. The current fee is displayed to both parties before the Job is confirmed. Tradesfind reserves the right to change its fee structure with reasonable notice.

5.4 Withdrawals

Tradesmen may withdraw funds from their Wallet to their linked bank account or Revolut account. Withdrawals are subject to:

• Two-Factor Authentication (2FA): A verification code will be sent to your registered email address.
• Processing Time: Withdrawals are processed manually and may take up to 48 hours.
• Minimum Withdrawal: Tradesfind may set a minimum withdrawal amount.

5.5 Wallet Top-Ups

Clients fund their Wallet through supported payment methods (e.g., credit/debit card via Revolut Pay). All payments are processed securely through third-party payment processors.

5.6 Refunds

Refunds are handled on a case-by-case basis. If a dispute arises, see Section 6 below.

5.7 Currency

All transactions on the Platform are denominated in Euro (€).

5.8 Extra Cost Requests and Extension Requests

During an active Job (after the Client has funded escrow and before the Job is marked Completed), a Tradesman may submit:

• Extra Cost Requests: a request to charge the Client an additional amount for unforeseen costs that arise during the Job (e.g. additional materials, scope discovered on-site). Each request requires Client approval. If approved, the additional amount is charged from the Client’s Wallet into escrow and released to the Tradesman upon Job completion under the same terms as the original payment (see 5.2).
• Extension Requests: a request to push the agreed end date of the Job. Each request requires Client approval and does not, by itself, change the price of the Job.

Post-completion adjustment window. Both Extra Cost Requests and Extension Requests remain available for a limited window after a Job is marked Completed. The exact duration of this window is set by Tradesfind from time to time and may be adjusted at our sole discretion (current value is displayed in-app). After that window closes, no further requests can be submitted through the Platform.

Civil arrangements after the window. Where a Client has approved an Extra Cost Request but is unable to fund it within the platform window, or where any further amounts are negotiated between Client and Tradesman after the window has closed, the matter becomes a direct civil arrangement between the parties. Tradesfind acts solely as an escrow agent and is not a party to, nor responsible for: late settlements, deferred payments, instalment plans, or any sums agreed off-platform. Both parties acknowledge that any such arrangement is entered into at their own risk and is not subject to Tradesfind’s dispute resolution, escrow, or refund mechanisms.

Locked prior to escrow funding. Extra Cost Requests cannot be submitted while a Job’s escrow remains unfunded — there is no balance to charge against. The Tradesman should not begin material-intensive work before the Client has funded the deposit.

Tradesman acknowledgement. Tradesmen accept that any cost or time discovered after the post-completion window has closed is non-recoverable through Tradesfind. Tradesmen are responsible for accurately estimating scope before accepting a Job and for submitting any necessary requests during the active Job or within the post-completion window. Damages, injury, or losses arising from work performed remain covered by the Tradesman’s own Public Liability Insurance (see Section 3.4).

6. Disputes and Cancellations

6.1 Dispute Process

If a Client is not satisfied with the work performed, they must raise a dispute within 48 hours of the Tradesman marking the Job as complete. Tradesfind administrators will review the dispute and may, at their sole discretion and based on available evidence, take any one of the following actions:

• Release the escrow funds in full to the Tradesman (where the work was completed satisfactorily).
• Refund the escrowed funds in full to the Client (where the work was not performed or fell materially below the agreed scope).
• Split the escrowed funds between the Client and Tradesman in whatever proportion is deemed fair.
• Issue a partial refund to the Client, with the balance released to the Tradesman.
• Request additional evidence from either party before deciding.

By raising or being party to a dispute, both the Client and the Tradesman expressly authorise Tradesfind to execute any of the above outcomes on their behalf and agree to be bound by the result.

6.1.1 Inactive or Abandoned Disputes (Stale Escrows)

If a dispute is raised, or if a job is halted, cancelled, or withdrawn from after starting, and both parties fail to communicate with Tradesfind support, submit requested evidence, or take any action on the platform for a period exceeding 14 consecutive days, the dispute and escrow transaction will be considered abandoned. In such events, Tradesfind reserves the absolute right, at its sole discretion, to resolve the dispute, which may include returning all frozen escrow funds to the Client, releasing the funds to the Tradesman, or splitting the funds based on the last recorded state of the job. Once resolved due to abandonment, the transaction is final and non-reversible.

6.2 Tradesfind’s Role in Disputes

Tradesfind acts as a neutral mediator. Our decision on disputes is made in good faith but is not legally binding arbitration. Either party may pursue legal remedies independently.

6.2.1 Chat Review During Disputes

When a dispute is formally raised, Tradesfind administrators may access and review the chat history between the Client and Tradesman for that specific Job only, in order to investigate and resolve the dispute fairly. Access is limited to the disputed Job, used solely for resolution purposes, and is necessary for our legitimate interests in providing fair mediation under Article 6(1)(f) of the GDPR. Outside of a raised dispute, Tradesfind does not read or review private chat content.

6.3 Cancellations

• By Client (before work starts): The Client may cancel the Job and receive a full refund of escrowed funds.
• By Client (after work starts): The Client may still cancel, but the Tradesman may be entitled to partial compensation for work already performed.
• By Tradesman: A Tradesman may cancel a Job at any time before starting. Repeated cancellations may result in account penalties.

6.4 Tradesman Late Arrival & No-Show

• Grace period: A Tradesman is considered “on time” if they arrive within 1 hour 30 minutes of the scheduled start time.
• Late cancellation right: If the Tradesman is more than 1 hour 30 minutes late and has not yet begun the Job, the Client may cancel and receive a full refund. This decision rests entirely with the Client; they may also choose to wait.
• No-Show right (4-hour silence): If the Tradesman has not arrived and has sent no in-app communication for 4 hours beyond the scheduled start, the Client may mark the Job as a No-Show and receive a full refund. Where this occurs, a reputation impact is recorded on the Tradesman’s profile and is visible to future Clients.
• Communication exception: Tradesmen who proactively message the Client about a delay through the in-app messaging system are not subject to the No-Show reputation impact, though the Client retains the right to cancel under the 1 hour 30 minute rule.
• Once started: After the Tradesman taps “Start Job”, the standard in-progress cancellation rules (§6.3) apply instead.

6.5 Not an Employment Relationship

Nothing in the dispute resolution process, the escrow management system, or any reputation, reliability, or rating metric on the Platform constitutes Tradesfind exercising direction, supervision, or control over how Tradesmen perform their work. Tradesfind acts solely as a neutral payment escrow agent and mediator between independent contracting parties. Tradesmen retain full autonomy over their schedule, methods, tools, pricing within agreed scope, and choice of which Jobs to accept.

7. User Conduct

7.1 Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose.
• Provide false, misleading, or inaccurate information.
• Harass, threaten, or abuse other users.
• Circumvent the Platform to avoid paying fees (e.g., arranging direct payment outside Tradesfind).
• Upload harmful, offensive, or inappropriate content.
• Attempt to gain unauthorised access to any part of the Platform.
• Use automated scripts, bots, or scrapers to interact with the Platform.

7.2 Platform Bypass

If you are introduced to a Client or Tradesman through Tradesfind, all transactions for services discussed on the Platform must be processed through Tradesfind for a period of 12 months from the date of introduction. Circumventing payment through the Platform is a breach of these Terms and may result in account termination.

8. Insurance and Liability

8.1 Tradesman Insurance

Tradesmen are strongly encouraged (and in certain trades, legally required) to hold valid public liability insurance and professional indemnity insurance. Tradesmen may upload proof of insurance to their profile.

8.2 Tradesfind’s Liability

To the maximum extent permitted by Irish law:

• Tradesfind is not liable for any loss, damage, injury, or claim arising from work performed by a Tradesman.
• Tradesfind is not liable for any loss, damage, injury, or claim arising from the purchase, sale, use, quality, safety, legality, or fitness for purpose of any goods or products listed by Suppliers on the Platform.
• Tradesfind is not liable for the actions, omissions, or conduct of any user, including Suppliers.
• Tradesfind is not liable for any failure by a Supplier to deliver goods, honour pricing, process refunds, or fulfil any obligation to a Buyer.
• Tradesfind’s total aggregate liability to you shall not exceed the total fees you have paid to Tradesfind in the 12 months preceding the claim.

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Tradesfind, its directors, employees, and agents from any claims, losses, or damages arising from your use of the Platform or breach of these Terms. This includes, without limitation, any claims arising from:

• Goods listed, sold, or purchased through the Supplier Marketplace.
• Any dispute between a Supplier and a Buyer.
• Any injury, damage, or loss caused by products purchased through the Platform.

9. Intellectual Property

9.1 Platform Content

All content on the Platform (including logos, designs, text, and software) is owned by or licensed to Tradesfind and is protected by Irish and international intellectual property laws.

9.2 User Content

By uploading content (photos, videos, reviews, profile information), you grant Tradesfind a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating the Platform.

9.3 Feedback

Any feedback, suggestions, or ideas you provide to Tradesfind may be used by us without any obligation to compensate you.

10. Data Protection and Privacy

10.1 GDPR Compliance

Tradesfind processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Please refer to our Privacy Policy for full details.

10.2 Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name, email, phone number, profile photo.
• Financial Data: Payment details, wallet balance, transaction history.
• Location Data: Job locations, addresses provided.
• Usage Data: App interactions, device information, IP addresses.
• Verification Data: Insurance documents, trade qualifications, identity documents.

10.3 Lawful Basis

• Contract: To provide the Service and facilitate transactions.
• Legitimate Interest: To prevent fraud, improve the Platform, and ensure safety.
• Consent: For marketing communications (which you can opt out of at any time).
• Legal Obligation: To comply with tax, financial, and regulatory requirements.

10.4 Your Rights

Under GDPR, you have the right to Access, Rectify, Erase (“Right to be Forgotten”), Restrict processing, request Data Portability, Object to processing based on legitimate interest, and Withdraw Consent at any time.

10.5 Data Retention

We retain personal data for as long as your account is active. After account deletion, we may retain certain data for up to 7 years to comply with Irish tax and legal obligations.

10.6 Third-Party Processors

We use the following third-party services to process data: Supabase (database and authentication), Revolut (payment processing), Resend (transactional emails), and Agora (video/voice calling). All processors are bound by Data Processing Agreements (DPAs) in compliance with GDPR.

10.7 International Transfers

Some data may be processed outside the EEA (e.g., by cloud infrastructure providers). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10.8 Data Protection Queries

For data protection queries, contact: support@tradesfind.ie.

10.9 Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland — www.dataprotection.ie, 21 Fitzwilliam Square South, Dublin 2, D02 RD28.

11. Subscriptions

11.1 Premium Features

Tradesfind may offer subscription plans (e.g., “Elite Tradesman”, “Homeowner Plus”) that provide additional features such as enhanced visibility, priority listings, or advanced analytics.

11.2 Supplier Listing Subscriptions

Suppliers pay a fixed monthly Listing Fee to maintain their storefront on the Platform. Supplier subscriptions are billed directly by Tradesfind and are separate from App Store or Google Play subscriptions. Suppliers may cancel their listing subscription with 30 days’ notice, after which their storefront and all Product Listings will be deactivated.

11.3 Billing

Subscriptions are billed on a recurring basis (monthly or annually) through the App Store, Google Play, or directly by Tradesfind (for Supplier Listing Fees). You may cancel at any time through your device’s subscription settings or by contacting Tradesfind support.

11.4 No Refunds on Subscriptions

Subscription fees (including Supplier Listing Fees) are non-refundable except where required by applicable consumer protection law.

12. Modifications to the Service and Terms

12.1 Changes to the Service

Tradesfind reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

12.2 Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notification. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts of Ireland.

14. Limitation of Warranty

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Force Majeure

Tradesfind shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or internet/infrastructure failures.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with Tradesfind, constitute the entire agreement between you and Tradesfind regarding the use of the Service.

18. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: support@tradesfind.ie
• Website: www.tradesfind.ie

By using Tradesfind, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.